• Supervises and monitors the Patient Access Specialist team for inbound and outbound scheduling, rescheduling, cancellations, pre-registration, and insurance verification. • Ensures timely and accurate scheduling with patients, physician practices and ancillary departments in accordance with the order. • Partners with ancillary departments in Florence, Cheraw, Clarendon, Darlington. Dillon, Loris, Seacoast and Carolina Forest ensuring the specific templates meet patient and facility needs. • Proficient knowledge with scheduling KPI’s with proactive suggestions on improvement opportunities. • Ensures the timely completion of all Schegistrar work queues. • Leads frequent discussions with ancillary departments highlighting trends and opportunities. • Performs quality assurance audits of scheduling team via shadowing and the pulling of recorded calls. • Completes yearly evaluations in a timely manner while also continuously coaching and developing the team. Participates in the interview process within Patient Access. • Supports and assists the Director, Operations Manager and other Supervisors as needed. • Assesses and shifts resources, as needed, to ensure the timely and accurate scheduling of all patients. • Participates in special projects as needed and suggests continuous improvement processes • Acts as a point of escalation when patient cases need to be escalated due to urgency or an issue. • Oversight with new hires ensuring they are properly trained and supported. • Participates in discussions and decisions impacting workflow, continuous improvement opportunities and resource allocation. • Provides continual associate feedback in an effort to identify deficiencies and training opportunities. • Performs frequent 1:1 huddles with all Patient Access Specialists while developing and grooming these resources. • Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values. Work Schedule: 80 hours bi-weekly Qualifications: • Minimum 2 years data entry/computer experience • Advanced knowledge of Windows based computer systems • Written and verbal communication skills with persons of all ages and diverse backgrounds • Minimum 2 years’ experience in call center • Experience with Epic • Problem solving and performance improvement skills • Revenue Cycle knowledge and the understanding of how this work impacts such Requirements: Degrees: High School/Ged