ZEISS in India ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. Further information at ZEISS India. Roles & Responsibilities • Develop tailored solutions in close collaboration with process owners and product owners to meet growing information needs. • Ensure implementations remain close to the ServiceNow standard to avoid technical debt and make optimal use of future platform enhancements. • Advise and support ZEISS internal departments with functional and technical expertise. • Support the collection, analysis, and structuring of requirements. • Ensure compliance with relevant specifications, governance, and compliance requirements in solution design. • Work closely with other ServiceNow product teams and actively contribute within the DevOps team. • Use AI technologies to fulfill role responsibilities, improve solution design, automate tasks, and enhance efficiency and quality. • Explore, evaluate, and empower the adoption of new AI technologies within the product team and the broader ServiceNow platform. Education & Work Experience • Completed a degree in computer science or an equivalent qualification. • 10 to 15 years Extensive experience as a ServiceNow Solution Architect with a focus on HRSD. • In-depth expertise in ServiceNow architecture and in leading implementation projects. • Extensive experience integrating third-party systems using common integration technologies. • Ideally, a background in ServiceNow or full-stack development. • ITIL Foundation certification, complemented by project management knowledge, is advantageous. • Experience in agile and hybrid working environments, combined with strong team orientation and a clear focus on goals. • Basic knowledge of AI technologies and their practical application. • Basic understanding of AI ServiceNow platform capabilities, including NowAssist. Your ZEISS Recruiting Team: Saptarshi Chowdhury