Essential Responsibilities • Review and update of Control Plan, preparation of reports and presentations for problem solution, monitoring of the process through the application of quality statistics tools, preparation of work instructions. • Responsible for the adherence of the process to the quality system according to the ISO/IATF 16949 standard. • Direction, coordination, and training for quality technicians, including development of work and procedures. • Review documentation for all PPAP. • Direct contact with the customer to provide responses to complaints, improvement opportunities, attend internal meetings and/or customer meetings regarding engineering changes, APQP, new projects and follow-up of complaints and corrective or improvement actions. • Coordinate contests for the contention, repair of quality issues. • Analysis of customer complaints for the development of countermeasures, and implementation of corrective actions. • Coordinate meetings with the rest of the departments to follow up with countermeasures of customer complaints. • Other duties as assigned by the plant manager • Comply with PKC Group’s OSH and Environmental Policies Qualifications Education and Experience • Bachelor’s degree in industrial engineering or Equivalent Experience in related field • 3 to 5 years of experience Knowledge & Skills • Preparation of control plan, CORE TOOL, (SPC, MSA, APQP, PPAP, PFEMA), ISO/IATF16949, Reading of blueprints • Specific customer requirements, problem solution techniques, 8D’s, FTQ, SCRAP, PPMS, 5WH, 5’s • Develop actions plans, Gantts and management of databases Core Competencies • Communication • Self-Motivation • Confidence • Accountability • Knowledge Blue EQ Competencies • Empathy • Anticipation • Integrity • Resilience • Conflict Management Authority The Quality Manager is authorized to: • Stop production or shipments due to quality, safety, or compliance concerns. • Suspend unsafe work, equipment, or processes. Working Conditions • Occasional domestic and international travel. • Manufacturing environment with moderate physical activity. • Ability to manage multiple priorities and work effectively under pressure.