JOB SUMMARY: At Hotel Versailles, the Brand Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest’s visit special is missed. The ambassadors are exquisite hosts, just as comfortable arranging the details of a surprise proposal, as they are giving a hotel tour to a curious neighbor or maneuvering a bell cart. The Brand Ambassador owns all aspects of a guest’s experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary ESSENTIAL/PRIMARY DUTIES: • Demonstrates passion and genuine care for all aspects of a guest’s experience, handling all interactions with the highest level of hospitality and professionalism. • Serves as the tour guide for all hotel experiences a guest may encounter • Demonstrates mastery of the hotel’s systems to ensure accurate information is inputted, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure • Ensures that all guest requests are delivered, and no aspects are overlooked to deliver a seamless experience • Prioritizes the guest’s satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment. • Displays professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence • Demonstrates expert knowledge of the position’s service standards, procedures, and practices. • Collaborates effectively with co-workers and other departments to ensure guest needs are met. SECONDARY DUTIES: • Accommodate special requests for guests as needed. • Proactively suggest recommendations to the Hotel Manager to improve upon the services offered to our guests EDUCATION AND/OR EXPERIENCE: • High School[AC1] Diploma and a minimum of two (2) years of experience in guest/customer service for luxury goods or services; or equivalent combination of education and experience • Valid driver’s license and successful completion of Motor Vehicle Report required to assist in parking guest vehicles as needed COMPETENCY/SKILL REQUIREMENTS: • Passion for the people, place, and culture of our community • Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals • Professional proficiency of the English language in reading, writing and verbal communication • Ability to adapt to changes and unexpected events • Ability to maintain a professional and calm demeanor • Attention to detail • Ability to multitask and problem solve • Strong planning/organizational skills SUPERVISORY RESPONSIBILITIES: No supervisory responsibilites [AC1]Does this role need a college degree?