Overview To act as the pivot or intermediary between end-users and IT to ensure that business requirements and functional requirements are identified, documented and delivered as a strategic and cost-effective solution providing business benefit and process improvement. Support the Development and Test team members throughout the System Development Life Cycle. Key Accountabilities and Main Responsibilities • Meets with users and subject matter experts to gather and analyse business requirements. • Facilitates definition of the scope and context of business requirements analysis for initiatives. • Gathers, analyses and documents business requirements - communicating the desired outcome of the system enhancement/development. • Gathers analyses and documents functional specifications to support the business requirements and communicates these in technical terms to analyst programmers, testers and project team members. • Manages business requirements, functional requirements and technical specification documentation. • Manages business requirements change requests throughout the project lifecycle. • Liaises with Developers/Technical Solutions & Design to ensure that the technical solution achieves the desired outcome. • Complete Traceability matrixes as part of Solution Design alignment with Business Requirements and other IT delivery teams, as required. • Ensure solution design meets business requirements and solution is understood by Technical Development and Test Teams. • Perform peer review and sign-off of business and technical SDLC deliverables for other team members where appropriate. • Accurate and regular time and task recording to ensure effort expended on tasks can be monitored and reported against. • Assist with any of the SDLC testing phases to provide clarifications and respond to enquiries. • Assist with escalated Production Support issues and conduct root cause analysis. • Works as a crucial component of a project team responsible for enhancing existing systems or developing new systems. • Investigate and consult on pragmatic alternatives for short, medium- and long-term solutions to a problem. • In consultation or collaboration with Senior staff and or Manager, manage and balance client and stakeholder expectations and report and escalate where needed. • Work and collaborate with third and/or vendor parties to deliver integrated system solutions. • Logging and accessing technical solutions within the JIRA database and thoroughly documenting status of all client liaisons and communications. Experience & Personal Attributes • 2+ Years Business and Technical Analysis experience and/or product knowledge in Superannuation, Insurance, Managed Funds and Registry Services highly desirable. • 2+ Years’ experience with web-based applications is highly desirable. • 3+ years development experience preferable • Knowledge of Business Use Case Modelling – desirable • Knowledge of Link Group’s supported IT systems is desirable. • Knowledge of Link Group IT’s software development cycles is desirable • Working knowledge of SQL. • Working knowledge of MS office products. • A good understanding of structured project delivery methodologies • Experience in conducting business process re-engineering • Ability to multi-task and deliver objectives within strict timelines • Sound organisational skills, with the ability to prioritise conflicting tasks in order to meet strict deadlines • Excellent communication skills (written and verbal) with the ability to effectively liaise with internal and external clients • Exceptional analytical skills in order to analyse, isolate and interpret business needs and provide constructive input into the development of appropriate technical solutions. • Ability to learn new technologies, and be able to work and deliver high quality documentation in a challenging environment • Experience working in an outsourced or offshored environment is desirable • Self-motivated with a strong team spirit • Adaptability to working hours in order to meet business needs. • A tertiary qualification in Information Technology, Business or a related discipline • Demonstrated capability in Business Analysis or similar