Position Summary The Inbound Sales & Customer Service Agent provides front-line phone support to TERREPOWER's customers, managing a high volume of inbound sales and service calls while delivering the kind of experience that keeps customers coming back. This role blends sales aptitude with problem-solving — handling invoices and credits, coordinating with the production team on order accuracy, and building lasting relationships with vendors and customers alike. Responsibilities • Provide exceptional customer service on every call, balancing sales opportunities with customer satisfaction. • Manage a high volume of inbound phone calls from existing customers, handling both sales inquiries and service needs. • Process client invoices and credits accurately and in a timely manner. • Partner with the production team to verify and ensure order accuracy. • Build and maintain strong relationships with vendors to support smooth order fulfillment. Minimum Qualification • Call center and phone sales experience highly preferred. • Familiarity with the automotive industry and parts helpful but not required. • Willingness to support other areas of the business as needed.