The University of Mississippi — fondly referred to as Ole Miss — stands as a premier public research institution with a proud legacy of academic distinction. We are devoted to nurturing a vibrant, inclusive community where every member — student, faculty, and staff — can achieve their fullest potential. Join the Ole Miss Family — Build Your Legacy Here! Department: Parking and Transportation Job Summary: Interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Job Description: • Provides accurate information to resolve customer inquiries. • Helps organize customers onto university vehicles. • Escalates issues to customer service leaders or to central units. • Redirects customers as best as possible for out-of-scope inquiries. • Triages questions and concerns; provides detailed information on items escalated to other business units. • Perform other duties as assigned. Job Responsibilities: • Responds to customer inquiries and service requests by phone, email, or chat through the case or client management system. • Provides accurate information to resolve customer inquiries. • Escalates issues to customer service leaders or to central units. • Redirects customers as best as possible for out-of-scope inquiries. • Triages questions and concerns; provides detailed information on items escalated to other business units. • Perform other duties as assigned. Substitution Statement: An equivalent combination of related experience and education may be considered for this role. Substitutions of the required experience or education will be assessed on a 1:1 substitution basis. Education Qualifications: High School (Required) Experience: Relevant experience | No Experience Required | Not Required Compensation: $14.00 - $21.00 Interview Requirement: Interview Requirements: Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview. EEO Statement: The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ethnicity, citizenship, age, disability, military status, protected veteran status, genetic information, or any other legally protected status. Background Check Statement: The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.