1. Workflow Process & BPM Automation • Design, configure, and deploy workflow processes on BPM platforms. • Analyse existing business processes, identify inefficiencies, and map workflow automation opportunities. • Develop and configure low-code/no-code workflow applications aligned with business requirements. • Create process maps, approval workflows, escalation rules, and SLA-based workflow routing. • Coordinate with business stakeholders and process owners to test, refine, and deploy workflow-driven solutions. • Monitor workflow performance and recommend improvements to optimise turnaround time and operational efficiency. • Ensure workflow governance, process compliance, and audit readiness. 2. RPA (Robotic Process Automation) Development & Support • Design, develop, and deploy RPA bots using tools such as Nividous, UiPath, Automation Anywhere, or Blue Prism to automate high-volume, rule-based business processes. • Identify suitable automation candidates across finance, sales, operations, and support functions through process discovery and feasibility assessments. • Build attended and unattended automation workflows including screen scraping, data extraction, report generation, and ERP interactions. • Perform bot monitoring, exception handling, maintenance, and version upgrades to ensure stability and performance. • Document RPA solutions including Process Definition Documents (PDDs), Solution Design Documents (SDDs), and test scripts. • Collaborate with IT and business teams to integrate RPA bots with BPM, ERP, and enterprise systems for end-to-end automation. 3. Application Development & System Support • Develop and customise applications using BPM tools, RPA platforms, or relevant low-code technologies. • Build and maintain API integrations and facilitate structured data exchange between enterprise systems. • Perform testing, debugging, and performance validation of developed applications and bots. • Support workflow-related system enhancements, configurations, and issue resolution. 4. User Support & Adoption • Provide first and second-level support to end users, resolving workflow and automation-related issues within defined SLAs. • Conduct user training sessions and create self-help materials to drive adoption of workflow and automation solutions. • Act as a liaison between technical teams and business users to translate requirements into workable solutions. • Support change management and adoption initiatives for newly implemented workflow and automation processes. 5. Data Management & Reporting • Manage data uploads, validations, and transformations across workflow and connected enterprise systems. • Build and maintain reports and dashboards that provide actionable insights on workflow and automation performance. • Ensure compliance with data governance standards and audit requirements. • Monitor workflow KPIs and operational metrics to support decision-making and process optimisation. 6. Process Improvement & Digitization • Proactively identify opportunities to optimise system usage, eliminate manual interventions, and automate repetitive workflows. • Support digital transformation and continuous improvement initiatives aligned with organisational goals. • Recommend workflow redesign and process simplification to improve operational efficiency and user experience. • Contribute to developing a Centre of Excellence (CoE) mindset around workflow automation and digital tools. 7. Documentation • Maintain up-to-date documentation of workflow configurations, process maps, RPA bot designs, and user manuals. • Ensure documentation quality meets audit and compliance standards. • Prepare process documentation, SOPs, and workflow governance materials. Technical Skills DomainSkills & Tools BPM/RPA Workflow ToolsUiPath Studio / Orchestrator, Automation Anywhere (A360), Blue Prism — bot development, monitoring & exception handling or equivalent low-code workflow platforms Workflow ManagementProcess mapping, SLA workflows, approvals, escalation rules, business rules configuration Integration & APIsREST / SOAP APIs, JSON/XML Database & ScriptingSQL (queries, stored procedures), basic Java or Python scripting, data transformation ERP KnowledgeSAP or S4 Hana— functional understanding of finance/sales modules DevOps & DocumentationGit basics, PDD/SDD documentation, SOP preparation