Job responsibility • Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products • Responsible for handling personal KPIs/KRAs • Team player, Tech Savvy • Responsible for high level of customer focus • Having a strong hold on telecom products of leased line and voice products Shift Working Working in shifts (24/7) Key Customer End customer, authorized signatories, clients Internal teams Necessary Preferred Skills • Excellent communication skills and hold on English & Hindi • Strong customer handling skills • Customer centric and high focus on customer facing processes • Excellent grip on high end leased line and voice products • Excellent hands on experience in handling QRC at call centre for Premium Customer Base • Sound Knowledge in Telecom Technology Industry preferred from Technical – Call Centre / BPO / KPO / Diversity . Qualification Any Graduation / Diploma · . . Overall Work Experience · • Minimum 1- 2 years of experience in the BPO segment handling highend telecom customers • Hands on experience in voice and data products people handling and customer interaction . Behavioural Attributes • Strong customer focus • Good analytical skills • Strong communication and interpersonal skills • Inclination towards innovation • Good Computer Knowledge · . .