POSITION SUMMARY Performs administrative activities associated with patient office visits. Actively participates as a member of the healthcare team to engage patients, families, and caregivers in the coordination of patient care. MINIMUM REQUIREMENTS Education: • High School diploma or equivalent. • Completion of a Medical Office Professional program or equivalent preferred. Experience: • One year of experience preferably in medical practice or clinical setting. Knowledge, Skills, Abilities: • Excellent customer skills are essential. • Knowledge of physician office procedures, medical terminology, grammar and spelling. • Working knowledge of office equipment such as copiers, fax machines, telephones and computers. • Ability to sort and file materials by alphabetic and numeric systems. • Ability to speak clearly and communicate effectively and to read, understand and follow written and verbal instructions. • Ability to record messages and patient data accurately. License/Certification/Registration: None SUPERVISION RECEIVED Receives general supervision from the Practice Manager. SUPERVISION GIVEN None  ESSENTIAL FUNCTIONS • Greets and checks in patients, verifies and updates insurance information and provides patient with any necessary information. Assists patients with ambulatory difficulties. • Screens visitors, verifies appointments, responds to inquiries and directs them to the appropriate area. • Interviews new patients, records information required for registration and creates and enters the information in a computer account. • Answers telephone calls, takes messages, responds to inquiries and transfers calls as appropriate. Responds to emergency calls per established procedures. • Schedules, coordinates and re-schedules patient appointments via computerized scheduler. Relays updates to staff and maintains and updates provider’s schedules • Totals charges, collects payments, and issues receipts to the patient and schedules future appointments as applicable. • Balances cash payments and cash on hand per the cash control procedure at end of shift. • Answers questions regarding patient appointments, testing, accounts and charges or refers to appropriate staff. • Instructs patients on preparation for office visits, special procedures and insurance requirements. • Obtains insurance referrals or financial waiver documentation, as required. • Prepares and mails new patient information packets and other office related correspondence. • Ensures reminder telephone calls were made through the automated system and makes follow-up calls as necessary. • Ensures call forwarding to/from answering service daily. • Maintains work area in a neat and orderly manner and ensures office supplies are at optimal level. • Distributes various forms to patients such as test results, prescriptions, etc. • Participates in quality improvement activities and processes. NON-ESSENTIAL FUNCTIONS Performs related and miscellaneous duties as assigned.