First Hawaiian Bank is currently seeking a collaborative, customer-focused Dispute Specialist to join our BankCard Center Team. In this role, you will process Mastercard, Zelle, and ACH dispute claims; ensure appropriate action is taken within regulatory timeframes. Compensation: The hourly salary range for this role is $18.50- $23.00/hr; commensurate with experience. Work Schedule: Monday - Friday 8:00AM - 5:00PM (Hours may vary) The ideal candidate will have: • High School Diploma or equivalent, or equivalent work experience required • 2 years of experience in banking, dispute resolution, or card services required • Associate degree or bachelor’s degree in finance, banking, or similar field preferred • Previous banking experience • Previous customer service experience • Good writing skills necessary to correspond with customers and other financial institutions • Good verbal communication skills necessary to handle calls from customers, internal departments and other financial institutions • Possesses attention to detail with excellent follow-through • Good time management • Critical thinker • Able to work under pressure with multiple deadlines • Necessary 10 key calculator and typewriter by touch and typing skills • Computer skills with knowledge of MS Office