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Customer Service Domestic Voice Operations Manager-BPS

HEXAWARE · hexaware.com
IndiaLead / Manager
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The job in short

Voice operations management for customer service.

MarketingCompliance

Details

Found
26 d ago · posted 2026-10-07

Full description

Job Responsibilities : • Provide strategic leadership and direction to the sales team, ensuring alignment with organizational goals and objectives. • Develop and implement effective sales strategies, tactics, and action plans to drive revenue growth and achieve sales targets. • Conduct regular performance reviews, provide constructive feedback, and develop personalized coaching and development plans for team members. • Identify and address skill gaps within the team, facilitating training and development opportunities to enhance their capabilities. • Foster a positive and collaborative team environment, promoting open communication, knowledge sharing, and continuous improvement. • Analyze sales data and metrics to identify trends, opportunities, and areas for improvement, making data-driven decisions to optimize performance. • Collaborate with cross-functional teams, such as marketing, product development, and customer service, to ensure seamless integration and alignment of efforts. • Ensure compliance with company policies, procedures, and regulatory requirements related to sales and customer interactions. • Managing remote or distributed teams, ensuring effective communication and collaboration across multiple locations. • Sales force automation tools usage and CRM systems to streamline processes and enhance productivity. Criteria : (Must have) • Bachelor's degree or equivalent in a relevant field. • Minimum 12 years of overall experience working in a telesales outbound sales process for domestic region with atleast 2 years at a Manager level • Hands-on experience with Dialer strategies • Proven track record of successfully managing and developing high-performing sales teams in a fast-paced environment. • Excellent communication, leadership, and interpersonal skills. • Strong analytical and problem-solving abilities, with a data-driven approach to decision-making. Criteria : (Desired) • Experience in the insurance sales domain. • Knowledge of relevant sales techniques and methodologies.

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