Automotive Service Manager Maplecrest Ford — Mendham, NJ Job Type: Full-time Lead the Team. Build the Business. Take Care of Our Customers. Maplecrest Ford is seeking an experienced, hands-on Service Manager to lead our service department. We’re looking for a strong communicator who can develop our team members, keep the shop running efficiently, deliver an excellent customer experience, and improve department profitability. This is an opportunity to make a meaningful impact at a community dealership where relationships, accountability, and follow-through matter. What You’ll Do • Lead, coach, and hold service advisors, technicians, and support staff accountable. • Manage daily scheduling, shop workflow, staffing, and repair turnaround times. • Maintain consistent communication with customers, especially on delayed repairs. • Monitor open repair orders and resolve aging repairs before they become larger problems. • Grow customer-pay business through maintenance recommendations, declined-service follow-up, and customer retention. • Track labor sales, gross profit, effective labor rate, technician productivity, expenses, and customer satisfaction. • Partner with Parts to improve availability and reduce repair delays. • Oversee warranty processes, repair documentation, and compliance with Ford requirements. • Recruit, train, and develop employees while building a professional, respectful work environment. • Establish monthly goals and action plans, then follow through on results. • Maintain a clean, organized department with a strong focus on workplace safety. • Manage a established and growing Mobile Department What We’re Looking For • Previous automotive dealership service management experience. • Ford dealership experience preferred. • Strong knowledge of service operations, shop capacity, and department financial performance. • Proven ability to coach employees, resolve customer concerns, and improve results. • An organized approach to managing priorities and completing commitments. • Experience with dealership management systems. • A leadership style that combines clear expectations, employee support, and accountability. Why Maplecrest Ford? We offer the opportunity to lead a department where your decisions and leadership can make a visible difference. You’ll work closely with dealership leadership to strengthen operations, develop your team, and build lasting customer relationships. Compensation: $80,000–$95,000 annual base salary, depending on experience, plus monthly performance bonuses. Target total annual compensation of $120,000–$150,000, with additional earning potential for exceptional results. Incentives reward department profitability, customer satisfaction, and operational performance. Benefits: Paid vacation and PTO time, Major Medical, Dental, Vision, 401K Schedule: Monday thru Friday and some Saturdays If you’re ready to take ownership of a service department and build a team that delivers results, this is the job for you! Maplecrest Ford 102 E Main St Mendham, NJ 07945