Automotive Customer Care Call Center Manager opportunity at Vaden in Savannah, GA! If you are a motivated and energetic professional with experience in automotive service, BDC, sales, or customer service, we want you to join our fast-paced and results-driven Customer Care team. As a key member of Vaden's team, you will drive customer engagement, lead sales activities, and support a high-performing Service BDC sales team to provide an exceptional customer experience. This role is perfect for someone with strong communication skills, a sales mindset, and leadership ability who enjoys motivating others while leading by example. With competitive compensation between $21.00 - $25.00 per hour paid bi-weekly, you will have the opportunity to grow your career in a dynamic automotive environment that values teamwork and performance. Responsibilities • Drive daily performance and productivity of the Service BDC sales team • Lead customer outreach, follow-up, and appointment setting by example • Coach and motivate team members to meet individual and team goals • Monitor leads and ensure timely, consistent follow-up across phone, email, text, and digital channels • Convert internet and phone leads into qualified dealership appointments • Track appointment activity, show rates, lead response, and key performance metrics • Identify ways to boost customer engagement and sales results • Assist team members with difficult customer conversations and lead follow-up • Ensure accurate documentation of customer information in dealership systems • Collaborate with dealership sales teams and management to ensure smooth customer opportunity hand-offs • Maintain accountability, consistency, and a positive team environment • Provide ongoing feedback and support to improve team performance • Support Customer Care Center (CCC) leadership with special projects and initiatives Requirements • Previous automotive service advisor, BDC, sales, parts, or customer service experience is required • Leadership, coaching, or team lead experience preferred • Strong sales-driven and customer service mindset • Excellent verbal and written communication skills • Ability to motivate and hold team members accountable • Comfortable working with performance goals and metrics • Strong organizational and multitasking abilities in a fast-paced environment • Proficient with multiple systems, Microsoft Teams, and Outlook • Professional, dependable, and positive attitude • High school diploma or equivalent • Valid driver’s license Benefits • Competitive pay between $21.00 - $25.00 per hour, paid bi-weekly • Performance-based earning potential • Comprehensive Health, Dental, and Vision insurance • Supplemental insurance coverage including Accident, Disability, Life, Critical Illness, and Cancer Wellness • 401(k) retirement plan • Paid vacation and holidays • Employee discounts on vehicles and services • Career advancement opportunities • Excellent training and continuous professional development • Positive and professional team environment About Vaden Vaden is a leading automotive group committed to delivering exceptional customer experiences through innovative service and dedicated teams. Located in Savannah, GA, we foster a positive, inclusive workplace where talents thrive and careers grow. Join us and become part of a company that values leadership, growth, and customer-focused success. Apply today to grow your career with Vaden Automotive and be part of a motivated team where your leadership and sales skills make a tangible impact! We are an equal-opportunity employer committed to fostering an inclusive workplace where talent thrives.