At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide. Work Shift (if applicable): Shift 1 (United States of America) Job Description: Vitalant is seeking a results-driven and customer-focused Donor Outreach Supervisor to play a vital role in our call center and make significant contributions to our life-saving mission. Your impact as a Donor Outreach Supervisor is vital. You will actively support Vitalant's life-saving mission by supervising and coordinating daily Donor Outreach activities, ensuring the achievement of assigned daily, weekly, and monthly goals. You will oversee a Customer Service team dedicated to inspiring previous and potential donors to schedule their next donation appointment. What to Expect Schedule: Sun-Thurs, Mon-Fri or Tues-Sat. 10:15am-7:15pm (Arizona Time) Our comprehensive total rewards support you, your family, and your future with • Medical, dental, and vision insurance • 401K + 5% company match • Tuition assistance up to $5k per year • Free basic life and AD&D insurance • Free short-and-long-term disability insurance • Paid time off • Employee Resource Groups • Recognition and perks As a Donor Outreach Supervisor, you'll get to • Ensure the delivery of quality customer service to all customers. • Hire, supervise, train, and evaluate the performance of assigned personnel. • Develop daily call plans that strategically focus on Donor Outreach efforts using an appointment forecast, penetration report, and staff schedule. • Conduct call quality monitoring and provide constructive feedback and guidance to staff. • Investigate and resolve donor complaints. • Compile monthly evaluations and standard reports on Donor Outreach activity. • High school diploma or GED • Knowledge of telemarketing techniques required Two years of related call center experience to include • One year of Supervisory experience • Knowledge of blood banking telemarketing technics preferred Location: Vitalant Remote Work
Phoenix, AZ 85007
 Job Category: Sales / Community Outreach Contact Information: [email protected] If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.