Join the Sanctuary Hotel team as a PM Lobby Attendant and be the welcoming face for our guests during the evening hours. In this role, you will ensure a pleasant and safe environment in the hotel lobby by providing exceptional customer service and support to guests and staff. Responsibilities • Perform thorough cleaning of lobby floors using appropriate floor care techniques, including vacuuming, mopping, and polishing to maintain a pristine appearance. • Handle cleaning tasks with proper use of cleaning equipment and chemical agents, adhering strictly to safety data sheets (SDS) and chemical handling protocols. • Conduct manual handling of cleaning supplies and heavy lifting of equipment or furniture when necessary, ensuring safety procedures are followed at all times. • Maintain sanitation standards by regularly disinfecting high-touch surfaces such as door handles, counters, and seating areas in compliance with hotel housekeeping management practices. • Respond promptly to guest requests or inquiries with friendly customer service, ensuring their needs are met efficiently and professionally. • Follow hotel emergency procedures diligently, including safety protocols related to hazardous materials or incidents requiring immediate attention. • Document maintenance or cleaning issues accurately and report any safety hazards or equipment malfunctions to supervisors promptly. • Greet and assist guests warmly as they enter and exit the hotel lobby during evening shifts. • Monitor and maintain the cleanliness and orderliness of the lobby area. • Provide information about hotel services, amenities, and local attractions. • Respond promptly to guest inquiries and resolve minor issues to ensure a positive experience. • Assist with managing lobby security by observing and reporting suspicious behavior. • Coordinate with other hotel departments to support guest requests and operational needs. Requirements • Proven experience in floor cleaning, janitorial work, or custodial roles within hospitality or hotel environments. • Strong knowledge of cleaning techniques, sanitation standards, and the proper handling of chemical agents used in floor care and general cleaning. • Ability to operate various cleaning equipment such as vacuums, buffers, mops, and other custodial tools effectively. • Excellent customer service skills with a friendly demeanor that enhances guest satisfaction. • Familiarity with hotel housekeeping management practices and hotel emergency procedures ensures safe and efficient operations. • Physical stamina for manual handling tasks including heavy lifting, prolonged standing, walking, and bending during cleaning routines. • Understanding of safety data sheets (SDS) for chemicals used in cleaning processes to ensure safe handling and storage. • High school diploma or equivalent preferred. • Previous experience in customer service or hospitality is a plus. • Excellent interpersonal and communication skills. • Ability to stand and walk for extended periods during shifts. • Reliable, punctual, and able to work evening shifts. • Professional and friendly demeanor. Benefits • Competitive pay at $18.00 per hour. • Opportunities for professional growth within the Sanctuary Hotel. • A supportive and dynamic work environment. • Employee discounts on hotel services and amenities. • Health and wellness benefits available for eligible employees. About the Company The Sanctuary Hotel is a premier hospitality destination located in the heart of New York, NY. We are committed to delivering exceptional guest experiences through outstanding service, comfortable accommodations, and a welcoming atmosphere. Join our team and become part of a company that values its employees and strives for excellence in all that we do. Join us as a PM Lobby Attendant to play a key role in delivering exceptional hospitality experiences through cleanliness and attentive service!