BDC Service Representative We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment, aggressive pay plans with career advancement opportunities, and the best training in the industry. Job Summary We’re looking for a friendly and organized BDC Service Representative to join our team. In this role, you’ll be the first point of contact for our service department – helping customers book appointments, answering questions, and ensuring they have a great experience from start to finish. Responsibilities: • Answer incoming service calls and make follow-up calls. • Respond to internet service lead requests. • Schedule and confirm appointments for vehicle service. • Follow-up after service completion to ensure customer satisfaction. • Ensure all customer interactions, appointments, and follow-ups are accurately recorded in the CRM system. • Work closely with service advisors to pass along important customer details. • Comply with all company policies, procedures and safety standards. • Other duties as assigned. Qualifications: • Excellent communication and customer service skills. • Professional, well-groomed personal appearance. • Basic understanding of vehicle service is helpful. • Ability to multitask and stay organized in a fast-paced setting. • Familiar with computers and CRM software. • Valid driver’s license and clean driving record. We offer best in class industry benefits: • Competitive pay • Medical, Dental and Vision Plans • Paid Holidays & PTO • Short and Long-Term Disability • Paid Life Insurance • 401(k) Retirement Plan • Vehicle Purchase Discounts • Employee Discounts on Parts and Service Repairs • Aggressive Employee Referral Program with Bonus Opportunities You must be at least 18 years of age to apply. We are an equal opportunity employer and a drug-free workplace.