Service Advisor / Service Writer Reliable Toyota of Springfield Reliable Toyota of Springfield is expanding our high-performing team and seeking motivated, customer-focused Service Advisors/Service Writers who thrive in a fast-paced, high-energy environment. If you are outgoing, dependable, highly organized, and career-driven, this is an opportunity to build a long-term, rewarding career with growth potential. Our structured in-store training program and ongoing professional development ensure you have the tools to succeed and advance. Success in this role comes from balancing efficiency with empathy — delivering timely results while making every customer feel heard, respected, and valued Position Overview As a Service Advisor, you are the primary point of contact between our service department and our valued customers. This is a dynamic, multitasking role that requires exceptional organization, professional communication, and the ability to manage multiple clients simultaneously — all while delivering a top-tier customer experience. You will: • Greet customers promptly and professionally during check-in • Conduct detailed reviews of scheduled maintenance and repair needs • Analyze diagnostic reports and recommend additional services when appropriate • Communicate repair timelines, pricing, and service updates clearly and professionally • Manage multiple open repair orders at once, ensuring no customer is left without follow-up • Coordinate with technicians and parts departments to ensure efficiency and accuracy • Provide frequent, proactive updates to customers via phone, text, and email • Maintain detailed documentation and accuracy in all transactions Essential Qualifications This role requires the ability to juggle competing priorities, pivot quickly when situations change, and maintain a calm, professional demeanor under pressure. • Prior automotive service writing experience is a plus, but not required — we provide comprehensive training • Strong multitasking and organizational skills • Proven ability to communicate professionally and confidently • Sales experience with the ability to ethically recommend services • Ability to receive direction from multiple team members and prioritize effectively • Familiarity with CDK and X-Time software is preferred • Working knowledge of automotive systems and repair processes • Exceptional attention to detail and commitment to accuracy • Ability to thrive in a high-paced, team-oriented environment • Strong time management skills • Proficiency with written and digital technical reference materials • Commitment to following processes for quality and safety Benefits Package • Health, dental, and vision insurance (available 60 days after hire) • Paid vacation • 401(k) retirement plan with company match • Competitive compensation structure with growth opportunity • Ongoing training and professional development All applicants must successfully complete pre-employment background screening, motor vehicle record review (MVR), and drug testing. If you are highly organized, customer-driven, and ready to grow within a professional automotive environment, we invite you to apply today and join the Reliable Toyota of Springfield team. Build your future with us.