JOIN THE GRISWOLD TEAM! Griswold Home Care – Baltimore, Harford & Cecil Counties, is looking for a compassionate and organized Home Care Operations Coordinator to help deliver exceptional care and support to our clients, caregivers, and families. If you thrive in a fast-paced environment where every day brings the opportunity to make a difference, we'd love to meet you. Location: Harford & Baltimore County, MD (White Marsh, Towson, Perry Hall, Nottingham, Bel Air and surrounding areas) Schedule: Monday–Friday, 8:30 AM – 5:00 PM (Full-Time) About the Role: If you have experience in home care, enjoy building relationships, and thrive in a fast-paced environment, we'd love to hear from you. Responsibilities: • Assist with caregiver scheduling and daily schedule changes • Support client and caregiver communications • Conduct new client intake calls and assist with in-home assessments • Help develop and update client care plans • Complete client satisfaction and wellness follow-up calls • Assist with matching caregivers to client needs • Maintain accurate client documentation and records • Answer incoming office calls and provide exceptional customer service • Support office administration and special projects • Collaborate with the leadership team to ensure excellent client care Qualifications: • 2+ years of experience in home care, healthcare, or senior services • Scheduling experience preferred • Experience with client intakes, care plans, and assessments • Excellent customer service and relationship-building skills • Strong communication and organizational skills • Ability to manage multiple priorities and work independently • Proficiency with Microsoft Office; home care software experience is a plus • Valid driver's license and reliable transportation What We Offer: • Competitive salary • Paid Time Off • Health benefits (where applicable) • Ongoing training and career development • Supportive, team-oriented culture • Opportunity to make a meaningful impact in the lives of seniors and their families About Us: As an equal-opportunity employer, we are committed to promoting diversity, equity, and inclusion in all aspects of our operations and providing a work environment that is free from discrimination, harassment, and retaliation. Join a team that is committed to helping seniors live safely and independently at home while delivering exceptional care every day.