NOW HIRING: FORD WARRANTY ADMINISTRATOR Springfield Ford | Service Department Are you detail-oriented, organized, and experienced in automotive warranty administration? Springfield Ford is looking for a motivated and dependable Ford Warranty Administrator to join our Service Department team! We are seeking a professional who takes pride in accuracy, understands dealership warranty processes, and can help ensure warranty claims are submitted correctly and processed efficiently. Key Responsibilities • Prepare, review, submit, and track Ford warranty claims in accordance with Ford Motor Company policies and procedures. • Verify repair orders, technician stories, labor operations, parts, causal parts, and supporting documentation for accuracy. • Review warranty repair orders for completeness, proper coding, and compliance before claim submission. • Monitor outstanding, rejected, returned, and unpaid warranty claims and follow up to ensure timely resolution. • Process warranty adjustments, corrections, resubmissions, and chargebacks as needed. • Maintain accurate warranty records and documentation for audits and compliance reviews. • Work closely with Service Advisors, Technicians, Parts Department personnel, and Service Management to resolve warranty issues. • Review warranty policies, bulletins, and program updates to ensure compliance with Ford requirements. • Assist with warranty audits and identify opportunities to improve claim accuracy and reduce chargebacks. • Maintain confidentiality and protect customer and dealership information. Qualifications • Previous automotive dealership warranty administration experience preferred. • Ford warranty experience and familiarity with Ford warranty claim procedures strongly preferred. • Knowledge of dealership repair orders, labor operations, parts, and service department processes. • Strong attention to detail and excellent organizational skills. • Proficiency with dealership management systems and Microsoft Office applications. • Excellent communication, problem-solving, and time-management skills. • Ability to manage multiple priorities and meet deadlines independently. • A team-oriented attitude and commitment to accuracy and customer satisfaction. What We Offer • Competitive pay based on experience. • Opportunity to work with an established Ford dealership. • Professional development and training opportunities. • A supportive, team-focused work environment. • The opportunity to make a direct impact on dealership profitability and service department performance. The Ideal Candidate Our ideal candidate understands that every warranty claim matters. You will play a critical role in protecting dealership revenue, minimizing rejected claims, maintaining compliance, and keeping the warranty process running smoothly. If you are organized, accountable, and ready to contribute to a high-performing Service Department, we want to hear from you! Apply today and become part of the Springfield Ford team! Springfield Ford is an equal opportunity employer.