Office Assistant Float 6100 RHPA Administration Schedule: Day Shift. Monday - Friday. 7a-5p varies by individual department needs. Travel required. About the Position The Float Pool Office Assistant travels to practices where needed. Under the direction of the Provider(s) and Practice Supervisor/Manager, the Office Assistant performs all front office duties including answering the telephone, scheduling patient appointments, performing check-in and check-out functions, and maintaining patient medical records. This individual works hand-in-hand with the Provider(s) and Practice Supervisor/Manager to achieve quality outcomes for the patient. Overview of Responsibilities • Answer and triage incoming telephone calls, respond to questions, take appropriate messages, schedule patient appointments or transfer caller as necessary. • Maintain appointment schedule by scheduling patient based on urgency, length of exam time required, and/or convenience of patient. • Confirm next day patient appointments by contacting patient to remind them of appointment time, maintain correct availability of days, and reschedule as soon as possible. • Greet patients as they arrive. • Collect patient co-payments. • Verify patient and insurance information following RHPA guidelines. All information to be accurately updated in EPIC. • Update chart with copies of current insurance card and patient registration forms. • Prepare new patient charts as appropriate. • Pull chart, attach patient superbill when applicable, and notify medical assistant or other appropriate party that patient has arrived. • Verify insurance coverage, plan benefits coverage, and verify patient signature on various insurance forms. • Keep patients informed of delays and explain alternatives when possible. • Coordinate the business schedule and office schedule for the Provider(s). • Check out patient by collecting any additional payment due for services rendered if applicable. • Enter CPT and ICD 10 codes, when appropriate. • Record and post charges and payments daily, when appropriate. • Balance cash drawer and prepare deposit for Practice Manager to take to bank. • Assist patient with billing questions as capable and refer complex problems to the Practice Manager. • Sort, distribute, and file appropriate mail, lab results, transcription, and other patient data via ICS/document management accurately according to timelines established by the practice. • Process requests for medical records to patients, and other healthcare providers according to timelines established by the practice. • Perform all duties respectful of confidentiality and safety of all patients, employees, and Providers. • Adhere to established quality principles and standards established by Reid Health Physician Associates and Reid Health. • Follow up with patients that canceled/no showed their appointment. • Monitor patient portal, Payor Coverage Portal, and e-mails daily. This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary. Education & Experience • Education Required: High School Graduate or GED equivalent • Education Preferred: N/A • Experience Required: Previous computer experience. • Experience Preferred: Six months previous clerical experience with a general understanding of insurance preferred, previous work experience in a provider office or medical related position, and knowledge of medical terminology.