Financial Freedom Happens Here – and it starts with YOU. At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. As a Member Service Specialist for our Winter Park branch, you’ll be the first step in helping our members live financially free! Your Role in Our Mission: • Serve as the go-to resource for members by handling all teller and platform transactions accurately and efficiently. • Open new accounts and recommend relevant products and services based on members’ unique financial needs. • Build trust and deepen relationships through consultative conversations that lead to long-term financial success for our members. • Proactively refer solutions including deposit accounts, loans, investment and insurance products, and digital banking tools. • Actively generate loan opportunities through inbound, outbound, and referral-based efforts. • Deliver prompt support for service-related needs such as account maintenance and problem resolution. • Promote and educate members on self-service tools including online banking, mobile apps, and ATMs. • Serve as a keyholder when needed and support operational procedures including branch opening/closing and negotiable item custody. • Maintain compliance with policies, procedures, and security protocols while supporting the branch team in achieving goals. What Makes You a Great Fit: • Demonstrated success in a member-facing role. • Strong knowledge of FAIRWINDS products, services, and digital platforms. • You lead with care and know how to listen and respond to members’ needs. • Comfortable navigating both transactional and consultative responsibilities in a fast-paced environment. • Confident in your ability to cross-sell, handle objections, and educate members. • Proven track record of achieving individual and/or branch goals. • Excellent communication, problem-solving, and organizational skills. • Able to adapt quickly and take initiative to serve where you’re most needed. A Culture of Care and Reward: You give your best, and we give back with a comprehensive and meaningful rewards package: • Enjoy 11 paid holidays and generous paid time off to recharge and reset • Build your future with a 6% 401(k) match • Receive a $700 annual contribution to your Health Savings Account • Access our comprehensive maternity leave program to support growing families • Stay covered with medical, dental, vision, disability, and life insurance • Grow your career through leadership development, tuition assistance, and advancement opportunities • Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program • Thrive in a purpose-driven, people-first culture where your impact matters This is more than your next job. It’s your next step in changing lives; starting with your own! About FAIRWINDS Credit Union At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members’ lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDS Way, we champion a culture of integrity, accountability, and teamwork, and we’re nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes’ 2024 Best-in-State Credit Unions and one of Orlando Business Journal’s Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way!