Guest Service Supervisor
Sparetimeentertainment · sparetimeentertainment.com
West Des Moines, TrussvilleLead / Manager
Subscribers got this job on 12 October 2026.
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The job in short
Guest service shift supervision.
Details
- Found
- 13 d ago · posted 2026-10-09
- Location as listed
- West Des Moines, IA, United States
- Role
- Supervisor / Team Lead (other)
- Source
- The company’s own careers site
Full description
What You’ll Do:
• Lead and support the front desk team
• Keep the front-of-house clean, organized, and guest-ready
• Oversee our lanes, arcade, and attractions throughout the day
• Help schedule staff and cover events
• Train and coach front desk staff and porters
• Answer guest questions in person and over the phone
• Jump in to solve problems and keep the fun flowing
• Operate the POS system and handle transactions
• Make announcements, promote specials, and hype up the energy
• Complete opening and closing duties
• Watch for safety issues, respond to incidents, and complete reports
• Help with equipment checks, supplies, vending, and anything needed to keep the place moving
What We’re Looking For:
• A high school diploma or equivalent
• Two years of guest service experience
• One to two years of supervisory or lead experience
• Strong communication, confidence, and organization
• Someone who thrives in a busy, loud, high-energy environment
What It’s Like Here:
Lights. Music. Lanes. Arcade action. Kids. Parties. Leagues.
You’re on your feet, helping people, problem-solving, and making the day better for everyone who walks in.
If you want a leadership role that is upbeat, hands-on, and actually fun, apply now and come be part of the Spare Time crew.
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