Benefits: • Competitive Health & Welfare Benefits • HSA with qualifying HDHP plans with company match • 401k plan after 6 months of service with company match (Part-time employees included) • Employee Assistance Program that is available 24/7 to provide support • Employee Appreciation Days • Employee Wellness Events Minimum Qualifications: • Two years of experience in the healthcare field is required with previous call center experience is preferred. • Minimum one year in scheduling or insurance verification. Preferred: Experience in Spinal Cord, Kyphoplasty, and Imaging is highly preferred Essential Function • Schedules in-office procedures within the required time as designated by the department policies and procedures. • Updates and confirms patient demographic information and insurance eligibility; updates and confirms necessary information including authorization requirements to allow successful processing of claims to insurance plans. • Provides ongoing communication with the patient(s) regarding authorization, financial counseling, and scheduling. • Responds to the patient(s) questions and complaints as required, resolving problems and maintaining high patient satisfaction levels. • Communicates clinical instructions needed for appointments/procedures. • Answer and resolve incoming calls and requests in a timely, accurate manner. Triage and relay necessary messages to appropriate staff members. • Ensures that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders. • Accurately updates patient information in the practice management system and EMR. Performs all required documentation of work completed. • Ensure strict confidentiality of all health records, member information, and meet HIPAA guidelines. • Other duties as assigned.