Job Type: Permanent Build a brilliant future with Hiscox Accounts Receivable Analyst Location: Atlanta, GA Department: Finance Reports to: AR Senior Analyst Role type: Individual Contributor About the Role: The Accounts Receivable Analyst is a hands-on member of the Hiscox USA Finance Operations team, responsible for executing assigned receivables activities, resolving broker and customer inquiries, and maintaining accurate, well-supported account records. The role serves as a first line of operational support across Hiscox and designated Corix AR processes, working within a hybrid retained and outsourced delivery model. This position is suited to a detail-oriented professional who can manage a high volume of requests, research payment and account issues, follow defined procedures and service expectations, and escalate complex or higher-risk matters with clear documentation. Key Responsibilities: AR Operations and Account Support • Process and respond to AR requests received through Zendesk, shared mailboxes and other approved service channels, ensuring requests are accurately categorized, documented, prioritized and resolved within established service expectations. • Review remittance information and support accurate application of customer and broker payments to open receivables. • Research and resolve payment discrepancies, posting delays, unapplied or unallocated cash, credits, debits, refunds and other account variances. • Maintain extension logs, post-delay trackers and other assigned operational logs, including timely follow-up and escalation of aging items. • Review and process Broker of Record requests, standard payment corrections, refund requests and other assigned account-maintenance activities in accordance with documented procedures. • Support collection activity by reviewing past-due balances, contacting brokers or customers, documenting outreach and escalating unresolved matters. • Support month-end and year-end activities by preparing schedules, researching open items and providing requested documentation. • Assist with internal and external audit requests by retrieving organized and complete supporting evidence. • Identify recurring inquiry themes, process gaps and root causes that affect service, accuracy or timeliness, and recommend practical improvements. Required Qualifications: • Bachelor’s degree in Accounting, Finance, Business or a related field, or equivalent relevant experience. • Approximately 3 to 6 years of experience in accounts receivable, cash application, finance operations, shared services or a related financial role. • Working knowledge of AR principles, including payment application, account research, reconciliations, aging and collections. • Proficiency in Microsoft Excel, including the ability to organize, filter, compare and analyze transactional data. • Strong written and verbal communication skills, with a customer-focused and professional approach. • Demonstrated attention to detail, organization, follow-through and ability to manage competing priorities. Preferred Qualifications: • Experience in insurance, financial services, broker receivables or premium accounting. • Experience using Zendesk or a similar case-management platform and Stripe/Paymentus or another Billing system. • Experience working with outsourced or offshore service teams and structured service-level expectations. • Familiarity with audit support, internal controls and evidence-retention requirements. Core Competencies: • Account research and reconciliation • Analytical problem-solving • Accuracy and process discipline • Customer and stakeholder service • Ownership and accountability • Clear documentation and communication • Collaboration across teams • Adaptability and continuous improvement Measures of Success: • Accurate and timely resolution of assigned AR requests and transactions. • Complete and audit-ready documentation supporting account activity and decisions. • Consistent follow-up on aging, unallocated cash and open service requests. • Effective escalation of complex issues with clear facts, actions taken and recommended next steps. • Positive service experience for brokers, customers and internal stakeholders. • Contribution to process stability, cross-training and operational improvement. Hiscox Values: At Hiscox our spirit is in Challenging Convention and everything we do is guided by our Values. • Courage: Dare to take a risk • Ownership: Passionate, commercial and accountable • Integrity: Do the right thing, however hard • Connected: Together, build something better • Human: Clear, fair and inclusive What Hiscox USA Offers: • Competitive salary and bonus (based on personal & company performance) • 401(k) with competitive company matching • Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care) • Company paid group term life, short- term disability and long-term disability coverage • 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days • Paid parental leave • 4 week paid sabbatical after every 5 years of service • Financial Adoption Assistance and Medical Travel Reimbursement Programs • Annual reimbursement up to $600 for health club membership or fees associated with any fitness program • Company paid subscription to Headspace to support employees’ mental health and wellbeing • Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program • Dynamic, creative and values-driven culture • Modern and open office spaces, complimentary drinks **Please note that this position is hybrid and requires two (2) days in our office weekly** Salary Range: $60-$70k The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment About Hiscox USA: Hiscox USA underwrites small- to mid-market commercial risks through brokers, other insurers and distribution partners and directly to businesses. In 2026, gross written premiums for the segment will represent over $1bn. Circa 50% of the portfolio comprises small commercial business sold either online or through intermediaries, and the remaining 50% represents traditionally traded business intermediated through broking partners including Professions, Crisis Management and Specialist lines such as Media & Entertainment. Hiscox USA has built the digital business since 2010 through ongoing investment in the brand, technology and operational capabilities. The business has pursued an omni-channel approach since inception, and so are less constrained by the channel conflict which affects some competitors. Customers have a choice of buying policies online end-to-end, by connecting with a Hiscox agent over the telephone, or alternatively through a third-party broker or insurance carrier partner. The business follows an ‘all roads lead to Hiscox’ philosophy, ensuring it is available to do business with target customers whichever way they choose.  #LI-RM1 Work with amazing people and be part of a unique culture