PHMC serves as both a direct service provider to individuals, families, and communities across the region and as an intermediary agent — managing large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment. Reports To: Practice Manager FTE: Full-Time Affiliation: HS/Health Center Summary Job Description: Perform all medical receptionist functions at primary care and community-based health centers for underserved populations. The Medical Receptionist will report to the Health Practice Manager. The Bilingual, Spanish-speaking Float Medical Receptionist performs a wide variety of front desk duties across all Specialized Health Services health center sites, covering staff vacancies, leaves, call-outs, and periods of high patient volume. The Float Medical Receptionist must adapt quickly to each site's patient flow, providers, and workflows while maintaining a consistent emphasis on quality of care and customer service. Fluent in English and Spanish. The Float MA communicates directly with Spanish-speaking patients and families and supports language access at every site. The position must exemplify the core values and mission of the organization, exercising discretion, diplomacy, and tact in patient/staff interactions. Age/Patient Populations Served (Double-click on box to activate appropriate indicator) Age of Patient Population Served Pediatric (0 - 19 yrs) Adult (19 – 64 yrs) Geriatric (65 yrs & older) Nonage Specific Task (N/A) Population Bariatric Patients: BMI greater than 40, or greater than 35 with weight-related comorbidities Patient with exceptional communication needs Patient with developmental delays Patient at the end of life Patient under isolation precautions All Populations Essential Duties and Responsibilities: • Responsible for all front Desk Functions in a Primary Care setting • Schedule Appointments • Schedule specialty and ancillary appointments • Answer Phones • Check in patients in EPIC • Responsible for patient registration data entry • Verify Insurance on Insurance Portals • Fee-assess patients and collect copays • Close cash drawer daily • Reconcile all payments collected • Daily Batching of encounter forms • Complete Managed Care Referrals • Obtain Pre-Certs when needed • Log referrals in the tracking system • Follow up for reports from specialists • Arrange transportation when needed for patients • Assist patients when needed • Review patients' charts and encounter forms for completion • Perform other duties as assigned PHMC Compliance Responsibilities: • Understands and adheres to PHMC compliance standards as they appear in the PHMC Code of Conduct, Whistleblowers, and Conflict of Interest Policies. • Keeps abreast of all pertinent federal, state, and PHMC regulations, laws, and policies as they presently exist and as they change or are modified. • Comply with HIPAA and Confidentiality Policies and Procedures as they apply to the job. • Comply with the standards of the Department of Public Health (DPH), The Joint Commission, and other accreditation and regulatory agencies' standards. • Adhere to all PHMC Policies and Procedures. • Knowledge of and adherence to Infection Control and Environment of Care Guidelines and Procedures as described in the annual education module. Job Requirements: To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below must represent the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Skills: • Knowledge of billing procedures and Insurance verification. • Data Entry. • Knowledge of medical terminology. • Familiar with Managed Care Plans and Referral Process • Extensive Organization Skills • Must have a pleasant manner. • Ability to manage and complete work assigned by several staff • Must be flexible. • Fluent in speaking Spanish EXPERIENCE: One to two years of experience in a medical office environment EDUCATION: High School Diploma or GED equivalent PHMC is an E-Verify and Equal Opportunity Employer