Job Duties and Responsibilities: • Welcomes and greets all patients and visitors over the phone • Responsible for answering phone calls while maintaining a polite, consistent phone manner using proper telephone etiquette • Responsible for keeping the call center area clean, organized, and of a professional appearance • Registers new patients and updates existing patient demographics by collecting patient information, including personal and financial information, via phone calls • Facilitates a positive patient experience by obtaining appropriate information for scheduling (insurance eligibility, referrals, medical records, etc.) and by adhering to the scheduling guidelines for each provider. • Ensures the availability of treatment information by maintaining proper patient records • Responds to patients, prospective patients, and visitors' inquiries in a courteous manner • Adequately generating telephone encounters and directing phone calls to appropriate staff with the appropriate amount of detail • Be a team player and assist with other tasks during downtime • Protects patient confidentiality by making sure protected health information is secured