• Responds to customer technical inquiries and difficulties by telephone with a detailed working knowledge of Davis-Standard control systems and our in-house service computer systems. • Promotes and performs paid service calls, resolves all related problems; and trains customer personnel. General knowledge in troubleshooting mechanical systems. • Submits in a timely manner accruals written reports including all service work done, follow up action required, and submits to the customer or approval. • Keeps accurate records of travel and living expenses in accordance with company policy. Plans and submits reports in a timely manner as directed by Service Manager, makes timely and cost-effective travel plans. • Responsible for maintaining positive sales-oriented relations with all OEM customers and end users within the various departments of Davis-Standard. • Insures that replacement parts are properly expedited to meet the needs of the customer. • Insures that the terms and conditions of sale applied to service are met. • Works closely with Davis-Standard sales force in developing sales leads for new equipment. • Works on and completes administrative projects as directed. Qualifications and Experience: • Ability to travel, up to 100% of the time. • 3-5 years of experience in the field, or related experience. • High School or Technical school diploma • Experience with Microsoft Excel, and ERP systems (Epicor preferred) • Ability to troubleshoot extrusion systems