Key Responsibilities: • Review case history to ensure all means to obtain reimbursement from the insurance company have been completed and verify it is appropriate to move forward with the patient billing process. • Notify the client via email alert or work list that one of their patients is entering the patient billing process. • Answer questions from the client regarding a patient’s case history. • Call patients for updated insurance information. • Call the patients to offer them financial assistance and payment plans. • Review/approve statement balance. • Send letters and billing statements to the patients. • Send financial assistance applications to patients and process returned financial assistance documents. • Comply with all Patient Billing process, system, and documentation SOPs (Standard Operating Procedure). • Meet patient billing process time standards by completing assigned worklist tasks in a timely manner and/or reporting to management when assistance is needed to complete the tasks. • Participate in team meetings by sharing the details of cases worked. • Act as backup on answering incoming telephone calls as needed. • Other duties as assigned Education/Experience: • High School diploma or GED • Four or more years of on-the-job experience • Knowledge of health insurance terminology and the reimbursement process • Possess superior customer service skills • Detail oriented • Ability to maintain confidentiality • Previous experience working with patients and insurance • Possess excellent written and verbal communication skills • Ability to multitask, establish priorities, and work independently