TowneBank has a culture that: • Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community. • Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations. As a Member Service Representative, you may look forward to: • Handling monetary transactions for members and enters them in the Bank’s software programs and provides receipts • Verifying checks and cash and examining documents for essential elements. • Reviewing & providing system overrides on other tellers’ transactions, when needed. • Following the Bank’s security guidelines on a daily basis • Staying abreast of the Bank’s check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements • Reviewing member accounts in order to make appropriate decisions regarding the requested transaction • Accurately keeping cash drawer in balance on a daily basis • Promoting TowneBank and its products and services • Providing exquisite service to members in person, on the phone or by email • Displaying a professional appearance and behavior • Performing other duties such as balancing the cash dispenser, settling the ATM, ordering supplies, settling internal bank accounts, balancing the branch, etc. • Obeying all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA) You have the following minimum required skills and competencies: • At least one year of bank teller experience with a single employer. • Proven ability to give our members excellent service in person, on the phone, and by email • At least one year of work experience using basic computer skills including Outlook, Excel, Word and Bank software programs • Flexibility to learn and grow as new systems or processes emerge • Ability to keep cash drawer in balance on a daily basis • Ability to accurately process monetary transactions in a timely fashion • Ability to work as an integral and reliable team player • Ability to be punctual and dependable, keeping unplanned absences to a minimum • Ability to listen well and resolve member issues in a positive manner • Able to multi-task on a daily basis • Able to learn new product information and promote benefits to members Physically you can anticipate the following: • Sedentary physical activity performing non-strenuous daily activities of an administrative nature. • Vision, hearing, speech, and manual dexterity sufficient to reach/handle items and work with fingers is required. • Involves sitting, standing, stooping, bending, walking, lifting up 25 pounds occasionally, exerting up to 50 pounds of force, and eyestrain for extended periods of time. • Not be substantially exposed to adverse environmental conditions