Essential Duties/Core Competencies: • Greets all guests at the Players’ Club. • Processes Players’ Club applications. • Distributes rewards to Players’ Club members as indicated. • Provides feedback to marketing department on specific issues as they relate to the club and to the guests. • Provides assistance in execution of promotions, programs and drawings as requested by supervisory staff. • Receives direction from marketing department and effectively communicate to guest • Performs other tasks as assigned. • Demonstrates consistent regard and dedication to guests, colleagues and the Company by being engaged, interested and productive. • Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on customer relations. • Demonstrates the courage, creativeness, and initiative to present new ideas and perspectives to create positive results. • Must always be respectful and considerate of all viewpoints, situations. • Puts the guest at the forefront of every decision. • Ability to understand player system requirements. • Inspire confidence by exhibiting business acumen, good judgement and the ability to view the big picture demands of the company. • Ability to excel in a detail-oriented, deadline-driven environment. • Excellent verbal and written communication skills. • Strong interpersonal and guest service skills. • Ability to work with/for multiple employees. Work/Educational Experience: • Must be 18 years or older. • Must have a High School Diploma or GED. • One (1) year’s experience in guest service. • Knowledge of marketing program and/or ability to learn. • Knowledge of computer systems. • Knowledge of promotional system set up and/or ability to learn. • Must be able to obtain and maintain the appropriate gaming license through to the New York State Lottery.