Polish & Slavic Federal Credit Union is committed to supporting our employees’ overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that includes: Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. We also have a generous Paid Time Off policy including Vacation, Personal and Sick Time, as well as, a Birthday Day off. Core Responsibilities: • Represent the Credit Union to the members in a courteous and professional manner and provide prompt, efficient and accurate service; • Develop and maintain an understanding of the Credit Union philosophy, organization, bylaws and operational procedures; • Provide general and specific service-related information concerning Credit Union products, services or policies, in person and /or by telephone; • Respond to members’ requests, problems, and complaints, and/or direct members to the proper person/department for specific information and assistance; • Responsible for appropriate handling of member mail and incoming documentation as well as other incoming mail; • Develop good relationships with PSFCU vendors; • Attend, represent and actively participate in PSFCU community events as well as actively participating in branch sponsored events; • As per PSFCU Policy and Procedures perform routine transactions, including but not limited to: • opening/closing accounts and shares; • accepting wire transfer requests-domestic and international; • performing change of address, issuing temporary checks; • performing Harland Clarke share drafts orders; • processing ATM card and Debit card requests; • handling and processing IRA accounts; • handling and processing Share Certificates of Deposits; • handling and processing Club accounts; • direct deposit of Social Security and payroll checks to members accounts; • processing lost passbook requests; • performing Chex Systems checks; • set up and provide access to On-Line Banking, Mobile Banking • Service existing accounts; set up new accounts files and provide members with all necessary information and assistance; • Provide members with information regarding consumer loans, business loans, and VISA cards and appropriately align the right loan product for the member’s financing need; • Assist members in the completion of the loan application (real estate loans excluded) and all associated forms; • Accept and process loan applications of all types (real estate loans excluded); review documentation for accuracy; and request all necessary documentation required to complete the loan application; • Notify members by phone or mail that their checkbooks are ready for pickup at the branch; • Conduct orientation interview on Credit Union services and programs with each new Credit Union member; • Effectively offer Credit Union products and services through the practice of established sales and service techniques; • Post dividends prior to the end of the month for all closed member accounts; • Perform all functions of Teller when business needs dictate; • Maintain extensive knowledge of all products and services; • Monitor changes in interest rates and effectively communicate pricing to members • Maintain superior knowledge and full understanding of consumer loan products; • Act as a Safe Deposit Box Attendant, responsible for handling box rentals, providing access to the vault area and related functions; • Perform other duties or responsibilities as • Effectively cross-sell PSFCU products and services in order to achieve Branch Goals as per the Branch Goals Incentive • Travel to and cover at other branches if necessary and • Perform all Quick Assist functions; • Processing POA; • Processing Stop payment; • And other functions as needed and delegated by the Branch Manager. ESSENTIAL FUNCTIONS AS TELLER/ HEAD TELLER WHEN REQUIRED: • Receive checks and cash for deposit and/or loan payments, pursuant to established policies and procedures; • Cash checks and pay out money pursuant to established policies and procedures; • Handle requests from members for transfers of shares for loan payments, share withdrawals, check requests, line of credit advances, and any other request received from members; • Issue official checks, certified checks; • Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data in the computer system and appropriate reports; • Responsible for End-of-Day process: posting of all teller cash buys and sells during the working day; review of all teller computer reports; posting of all teller variances; encoding and scanning of checks; • Complete Currency Transactions Reports (CTR); • Continuously offer Credit Union products and services through the practice of established sales and service techniques; • Sign for and accept money from the courier, fine count all cash on the day of delivery. • Disburse money to tellers and make sure they sign for all cash processed by head teller. • Serve as vault teller performing vault sells and buys. • Check cash in teller drawers periodically. • Responsible for End-of-Day process: posting of all teller cash buys and sells during the working day; review of all teller computer reports; posting of all teller variances. • Fill out vouchers for bills and total money orders. • Collect all vouchers, etc., from tellers, close day and write up the change fund for the next day. • Responsible for opening and closing the safe. • Responsible for approving of the signing income tax checks. • Follow established Credit Union Service Standards to provide superior customer service; • Perform other duties or responsibilities as required or assigned; • Process Visa Cash Advances pursuant to established policies and procedures; • Process coin machine tickets; • Foreign currency buy and sell transactions processing; • Report counterfeit currency. Requirements: • 1-2 years of work experience; • 1 year of experience as a Teller; • Basic computer skills and knowledge of computer software programs; • Ability to cross sell products; • Fluency in spoken and written Polish and English Pay: $20.00 - $22.26 per hour AN EQUAL OPPORTUNITY EMPLOYER