The Call Center Attendant will answer all incoming service phone calls with redirecting to the proper point-of-contact within the correct department. ESSENTIAL FUNCTIONS: • Answers incoming phones. • Creates incidents in Syteline with routing calls and incidents to the appropriate department. • Other duties related to the department and assigned by department management. NON-ESSENTIAL FUNCTIONS: • Act as a backup for the other call center attendants. REPORTING RELATIONSHIP: • Regional Service Division Manager • National Service General Manager SUBORDINATE STAFF: • None KNOWLEDGE: • Able to collect, arrange, and analyze data. • Able to prioritize job duties. • Problem solving expertise is a must. SKILLS: • Proficient in Microsoft Office (Word, Excel, Google Docs) • Familiar with internet functions—posting files, linking websites/files, downloading data, etc. • Excellent written and oral communication skills SCHEDULE: • Onsite. No remote option. • Monday to Friday • 8:00 AM to 5:00 PM PAY: • $20.00 starting pay rate through agency TRAVEL: • Minimal. MENTAL ABILITIES: • Ability to work harmoniously with others. • Ability to accept and follow instructions. • Ability to maintain a positive attitude. • Ability to identify where work is needed and then take the initiative to complete all open job tasks without being told prior. WORKING CONDITIONS: • Daily lifting to 25 pounds unassisted. • 2nd floor with both stair and elevator access. • Cubicle office setting.