Are you a people person who loves making guests feel welcome? Join our team as a Guest Service Desk Agent and be the friendly face that sets the tone for an unforgettable stay! What You’ll Do: • Greet guests with a warm, genuine welcome upon arrival and departure. • Ensure smooth, efficient check-ins and check-outs while delivering top-notch customer service. • Provide expert guidance on resort programs, package inclusions, dining options, and local attractions. • Assist guests with booking all resort activities. • Manage room reservations and process billing adjustments as needed. • Address guest questions and concerns in person and over the phone with a positive, problem-solving attitude. • Perform additional tasks as assigned to enhance the guest experience. What We’re Looking For: • Enthusiastic individuals with a positive, can-do attitude. • Strong communication and active listening skills. • Comfort with computer technology and the ability to multitask in a fast-paced setting. • Detail-oriented, self-motivated team players. • Prior customer service or resort experience is a plus!