Core Duties and Responsibilities: • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Respond to queries either in person or over the phone. • Respond to email messages for customers seeking help. • Walk customer through problem-solving process. • Install, modify, and repair computer hardware and software. • Run diagnostic programs to resolve problems. • Install computer peripherals for users. • Follow up with customers to ensure issue has been resolved. • Gain feedback from customers about computer usage. • Run reports to determine malfunctions that continue to occur. Position Requirements: • Bachelor’s degree preferred. • Experience working with Windows 7/10, Windows servers 2003-2019, Mac OS. • Experience working with MS Office suite including email clients (outlook). • Experience with ticketing systems and helpdesk processes. • Experience in supporting proprietary software. • Experience with Active Directory, printers, anti-virus, backups. • Hands on experience with diagnosing and resolving basic technical issues. • Has the ability to understand user problems and the ability to explain technical fixes in a clear manner to non-technical users. • Experience working in 24x7 environment. Compensation & Benefits: • Competitive salary. • Comprehensive health, dental, and vision insurance plans. • 401(k) retirement plan with company match. • Paid time off and holidays. • Collaborative and inclusive work environment.