Location: Remote Department: Sales Reports to: Implementation Management & Project Manager Direct Reports: None Type: Full-Time Status: Exempt Schedule: 8am – 5pm, M-F, with occasional evenings and weekends required to support customer go-lives. Travel: 30–50% Compensation: $88,000 - $97,000 + Annual Performance Bonus About the Role We're looking for a Project Manager II to independently lead customer implementations from kickoff through go-live. You'll own successful product installations and customer onboarding — managing timelines, expectations, and cross-functional resources with solid judgment. This role involves extensive, hands-on customer interaction, often in live hospital environments, and requires someone who can clearly communicate, document thoroughly, and guide customers confidently through the full implementation lifecycle. What You'll Do Implementation & Delivery • Independently lead customer implementations from kickoff through go-live, owning timelines and driving accountability • Manage on-site installations and go-lives in hospital environments, proactively anticipating and resolving issues • Integrate products and services with customer systems and processes • Ensure timely completion of internal and project documentation Customer Relationship & Communication • Build customer rapport and manage expectations through confident, consistent communication • Facilitate conference calls and customer meetings throughout the implementation lifecycle • Serve as a trusted customer support resource when needed Technical & Project Guidance • Guide site assessments and requirements gathering, applying implementation best practices • Coordinate client and internal resources, assigning and tracking project tasks • Partner with Engineering, Service, and Product teams to ensure smooth handoffs Training & Product Expertise • Deliver advanced product training on our core product lines (scrubEx, alEx, scrubBank) and develop training materials • Lead consultation on new and existing products for customers and internal teams • Provide product information and support to the broader team as needed Leadership & Mentorship • Mentor team members on products, best practices, and customer education • Model best-in-class communication and implementation execution for less experienced PMs What You Bring • Bachelor's degree in Business, Project Management, or related field preferred (or equivalent experience) • 3–5 years of hands-on implementation or project management experience, ideally customer-facing or in healthcare • Demonstrated ability to independently manage a full implementation lifecycle • Strong project management skills — planning, timelines, and risk mitigation • Excellent communication and facilitation skills with customers and internal teams • Comfortable working in hospital environments and adapting to on-site conditions • Proficient in MS Office (Word, Excel, Outlook); Salesforce experience a plus • Experience using AI tools to optimize workflows and support project delivery • Experience with Project Management tools (Asana, Plainview, JIRA, Monday.com) • PMP required; CSM a nice to have