Position Summary/Purpose: The GCU Hotel, Travel & Event Scheduling Associate will assist with GCU Hotel front desk arrivals/departures, booking Discover GCU visitor travel and monitoring flights to ensure an exceptional experience for all Discover GCU visitors Primary Responsibilities/Accountabilities/Essential Functions: ESSENTIAL DUTIES and RESPONSIBILITIES: Include, but are not limited to, the following: • Must be available to work the hotel front desk overnight shifts from 11pm – 7am occasionally • Assists with booking Discover GCU guest arrival and departure flights, ensuring appropriate flight times based on Discover GCU event parameters • Assist with monitoring flights for changes that could affect the visitor itinerary • Greets hotel guests, responds effectively to guest concerns and requests. Follows up to ensure guest satisfaction • Manage room inventory and determine rooms for incoming guests • Manage check in/out procedures • Assist guests with dining and activity recommendations • Coordinate shuttle service for guests with attendance luggage • Assist guests with general inquiries • Provide as needed support to GCU Hotel departments and teammates to ensure an exceptional stay experience Equipment Used: • None Qualifications: • Local students available to work during breaks strongly preferred. • A minimum of one year experience in customer service or hospitality industry. • Always provides a professional image through appearance and dress. • Able to work well independently with little supervision. • Promote positive relationships in communication and cooperation with all coworkers and guests. • Strong attention to detail to ensure room cleanliness standards are met. • Ability to learn and follow all safety, emergency and accident prevention procedures. • Must be fluent in English, ability to read and write. • Must be able to have flexible schedule, which includes nights, weekends and holidays if needed. Experience/Education: Grand Canyon University is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment: • Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program. • Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student. • Maintain good financial and academic (SAP) standing with the University. You may be subject to termination if you fall below the minimum requirements. Pay Rate: Minimum Wage Anticipated End Date: June 30, 2027