Grand Canyon Education (GCE) is seeking a Customer Support Specialist to support the mission of Grand Canyon University through GCE's IT department. Position Summary/Purpose: The purpose of the Customer Support Specialist is to provide exemplary customer service and resolve inquiries or roadblocks students encounter at Grand Canyon University. Primary Responsibilities/Accountabilities/Essential Functions: • Provide stellar customer service over the phone. • Deliver excellent live chat support for all students. • Utilize critical thinking to troubleshoot and resolve computer issues students may be having while using GCU systems. • Become familiar with LMS, Student Portal, GCU Media, and eBooks. Equipment Used and Responsibility: • GCE Workstation • MS Office Qualifications: • Must be customer service focused. • Must have a positive attitude and a willingness to learn new concepts. • Must have basic knowledge of Microsoft Office programs such as: Word, PowerPoint, and Excel. • Must have basic knowledge of PC or Mac computer navigation. • Must have the ability to think critically. • Ability to type 30 wpm while interacting with callers and system-based tools. • Must be willing to work some nights and/or weekends. • May be required to take a job assessment test. • Commitment to this role for at least one semester is strongly preferred. Office Hours of Operation: Monday - Friday: 8:00 am - 10:00 pm Saturday & Sunday: 8:00 am - 10:00 pm Experience/Education: Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment: • Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program. • Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student. • Maintain good financial and academic (SAP) standing with the University. You may be subject to termination if you fall below the minimum requirements. Pay Rate: Minimum Wage Anticipated End Date: June 30, 2026