• Take care of the patient's appointments and communicate with them about the same. • Guide patients with the information they want and provide the help needed. • Convey the consultation timings and explain about their secretaries and appointment process. • Read people for discomfort, impatience and anxiety and know how to manage them. • Deal with all internal patient related matters under the guidance of the HOD. • Receive the Patient/ Visitor, find the purpose, guide and provide relevant information to patients and their relatives/attendants as required • Coordinate with other department personnel and ensure smooth functioning of the place of work allotted. • Attend to the phone calls within two rings. • To solve the patients problem if any, to the extent possible. • Co-ordinate with various department to get the reports on time • After ascertaining the purpose e.g. Blood investigation/ Radiological procedures/ Consultation, counsel the patients accordingly, raise the bill and guide the patient to the respective Department/ Consultant. • Attend all departmental meetings.