You will be the person a jewellery manufacturer calls when a machine needs to go from crate to production floor, or when a line stops mid-shift. You will work across our full catalogue — diamond wax setting machines, laser marking and welding systems, XRF gold analyzers, 3D printers and casting equipment — learning the mechanical, electrical and software side of each. Responsibilities • Install and commission machines at customer sites, including calibration and first-run training for the operator • Diagnose and repair mechanical, electrical and control-system faults on-site and, where needed, at our Mumbai workshop • Carry out scheduled maintenance visits and keep service records for each customer machine • Support customers over phone and WhatsApp for first-line troubleshooting before a site visit is needed • Report recurring faults and design feedback to the technical team so they can be fixed at the source • Travel to customer factories across Mumbai and, as needed, other cities for installations and service calls What we're looking for • Diploma or degree in Mechanical, Electrical, Electronics or Mechatronics Engineering • 1–2 years of hands-on experience with industrial machinery, servo systems or electro-mechanical equipment — fresh, technically strong candidates are welcome to apply • Comfortable reading electrical circuit diagrams and mechanical assembly drawings • Willing to travel for installations and service visits • Clear communicator — you will often be explaining a fix to a factory owner, not another engineer