Support customers with clear, considerate communication while helping orders move accurately through each operational stage. Employment type: Full-time. Location: Madavoor, Kozhikode, Kerala, India. Responsibilities: • Respond to customer questions across approved channels • Review order, payment, shipment, and delivery information • Coordinate exceptions with internal and delivery teams • Keep customer and order records accurate • Identify recurring issues and help improve support guidance Qualifications: • Empathetic and precise communication • Strong attention to order details • Calm problem-solving and responsible escalation • Ability to work carefully with private customer information Preferred qualifications: • Exposure to customer support, e-commerce operations, retail, or logistics Application instructions: Apply using the form on this page. Please provide accurate contact details and a current CV or resume.