OVERVIEW Starting wage is based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. Construction Resources offers additional competitive and non-financial benefits. The Operations Associate is a professional and friendly individual responsible for providing excellent customer service to visitors, clients, and employees while managing administrative tasks efficiently. Classification Fulltime, Non-Exempt, Hourly Essential Duties & Responsibilities • Handles incoming, outgoing, and internal calls a professional and friendly manner, directing calls to the appropriate staff or department. • Provides routine telephone information (e.g., hours of operation, address, directions) and directs non-routine or difficult inquiries to the designated staff member. • Takes and relays detailed messages or transfers calls to voicemail when the appropriate staff member is unavailable. • Greets and assists customers and visitors, determines the purpose of their visit, and directs them to the appropriate staff member. Maintains the visitor log and ensures visitors feel welcome. • Enters and maintains accurate information in internal database systems. • Tracks incoming mail, packages, and samples, sorting them by location, department, etc. • Issues labels for outgoing mail, ensures proper preparation of packages. • Maintains the showroom in an orderly fashion and reports any maintenance issues to appropriate Area Manager. • Processes express/overnight deliveries, and special delivery service requests, and maintains appropriate receipts. Coordinates and verifies all delivery schedules. Provides clerical support as needed. • Follows the standard operating procedures for assigned area. • Handles orders for office supplies and ensures inventory is properly stocked. • This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Minimum Qualifications • 1–3 years of experience in a receptionist, administrative, general office, or customer service role. • High school diploma, GED, or equivalent required. • Excellent verbal and written communication skills. • Bilingual (English/Spanish) preferred. • Ability to maintain a courteous, professional, and patient demeanor when interacting with visitors, customers, and colleagues both in person and over the phone. • Proficiency with basic office equipment and the ability to use a personal computer and word processing software. • Strong organizational and time management skills with the ability to manage multiple tasks effectively. • Detail-oriented with strong accuracy and follow-through. • Ability to work effectively both independently and as part of a team. Work Environment • Primarily based in a showroom and office setting, with occasional warehouse area visits. • May encounter varying conditions such as noise, dust, or temperature changes in warehouse or outdoor environments. • Regular interactions with internal teams and external clients, including architects, designers, and contractors. • Standard use of computers, phones, and office equipment is required. • Occasional participation in meetings. Physical Demands • Prolonged periods of sitting and working at a computer or telephone console. • Frequent use of hands and fingers for typing, data entry, and operating office equipment. • Ability to communicate verbally and listen effectively when answering phones and assisting visitors. • Regular standing and walking to greet visitors, distribute mail, and maintain the showroom area. • Ability to occasionally lift and move packages, office supplies, or materials up to 20–25 pounds. • Ability to bend, reach, or stoop occasionally when organizing supplies, mail, or packages. • Visual ability to read screens, shipping labels, and written documents.