Summary/Objective The Fireplace Installer provides professional in-home and pre-settlement installation of fireplaces, performing all duties with the highest level of customer service and professionalism. Essential Functions • Install fireplaces and components in residential and commercial settings • Address installation issues to resolve operating problems according to manufacturer’s specifications (including, but not limited to, ignition systems, gas pressures, venting, mechanical, and house pressure) before leaving the job site • Use diagnostic tools such as manometer and multi-meter to obtain readings on gas pressure and voltages • Initiate gas startups and perform homeowner orientations to ensure proper operation • Maintain full knowledge of the after-market product line and utilize consultative sales techniques to sell service products and accessories • Read manuals and conduct hands-on study of products to maintain up-to-date knowledge • Communicate effectively with customers to provide needed information with professionalism • Collaborate with sales staff and the service department to ensure installations meet quality standards • Perform installation preview and post-view processes as needed • Attend and successfully complete all company-provided training • Follow all OSHA and company safety standards and procedures • Perform other duties as assigned by the office manager Competencies/Skills/Abilities • Proven mechanical aptitude • Ability to manage multiple installation projects while maintaining quality and safety standards • Strong customer service and interpersonal skills; able to interact effectively with all types of people inside and outside of the company • Excellent problem-solving skills • Clean driving record/background required