Position Overview The Showroom Sales Lead will manage all day to day activities related to the design center. This position is primarily responsible for managing the inside sales team, and creating a successful experience for the customer. The Showroom Sales Lead will directly and indirectly assist in generating slab selections of all UMI products. Will focus on fabricators, designers, remodelers, and select builders as well as retail customers. Will also work showroom hours. JOB RESPONSIBILITIES: • Manage the showroom team including but not limited to scheduling, training, coaching • Manage showroom team schedules • Responsible for the showroom including opening and closing • Working with Fabricators, Designers, Builders and their clients on coordinating design appointments and assist customer in slab selection with respect to style, location, and color • Maintaining the organization and appearance of the showroom • Resolve customer issues • Schedule training sessions as necessary • Enter orders into computer system, work with operations regarding order and delivery • Follow up to ensure customer satisfaction • Participate in floor rotation, including some Saturdays • Making sure showroom product selection is updated and efficient for customer and sales team use ACCOUNTABILITIES AND PERFORMANCE MEASURES: • Maintain a high level of professionalism and positive attitude at all times • Team member and Customer Engagement • Attention to Detail • Well Organized • Sense of urgency • Accuracy in all processes • Follow up with all processes Work environment & Physical demands • Ability to work inside and outside in both climate controlled and non-climate-controlled environments. • Business/professional dress attire, per established in the company’s handbook (see office attire policy) • Must be able to be on feet most of the day walking customers around the showroom as well as the warehouse. REQUIREMENTS/EDUCATION AND EXPERIENCE: • 3 - 5 years’ experience/hands-on knowledge within stone/quartz industry • Self-motivated, driven to close sales • Ability to communicate at all levels, both inside and outside of the Company • Computer literate; working knowledge of MS Office • Bilingual preferred (English/Spanish) #CROffice