POSITION OVERVIEW The Customer Service Order Entry role ensures that all customer needs are promptly addressed in a courteous and professional manner. Will assist staff with all aspects of the ordering process including order entry, order placement, order fulfillment, product information and scheduling. Acts as a liaison between production, customers and/or sales personnel to provide availability and scheduling information. Essential Functions • Manage customer orders by assisting project manager with order placement, template scheduling, delivery, and installation services • Manage order entry process • Communicate with Sourcing team and SOPT to secure needed product • Communicate with production or scheduling managers concerning special requirements on orders • Monitor schedule on upcoming jobs and communicate schedule changes with appropriate team members • Communicate any credit issues discovered upon order entry to appropriate sales personnel • Answer incoming calls or emails; timely & professionally • Perform other duties as requested Competencies/Skills/Abilities • High School Diploma or GED required • Strong organizational skills and effective team player • Ability to be detail-oriented and multi-task, work within specified timeframes • Strong verbal and written communication skills are required, Bi-lingual English/Spanish is a plus • Previous Customer Service work experience is required; previous work experience in our industry is preferred • Proficient with Microsoft Office; Outlook, Excel and Word