POSITION OVERVIEW Starting wage is based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. The Jarrell Company a Construction Resources company offers additional competitive and non-financial benefits. The Sales Support role ensures that all customer needs are promptly addressed in a courteous and professional manner. Will assist staff with all aspects of the ordering process including order entry, order placement, order fulfillment, product information and scheduling. Acts as a liaison between production, customers and/or sales personnel to provide availability and scheduling information. The Sales Support Specialist role is pivotal in ensuring a smooth and efficient sales process, contributing to customer satisfaction and overall business success in the glass and mirror industry. Responsibilities: • Work construction management software tools • Process change orders • Manage open orders • Share any service or installation notes with customers • Enter and schedule new orders • Collect payments • Create picture books • Provide customers with order status and monitor any delays • Handle warranty tickets by scheduling service and ordering parts • Answer incoming calls or emails; timely & professionally • Perform other duties as requested Basic Qualifications: • High School Diploma or GED required • Strong organizational skills and effective team player • Ability to be detail-oriented and multi-task, work within specified timeframes • Strong verbal and written communication skills are required, Bi-lingual English/Spanish is a plus • Previous Customer Service work experience is required; previous work experience in our industry is preferred • Proficient with Microsoft Office; Outlook, Excel and Word WORK LOCATION This position works in a showroom, an office or can be partially remote if agreed upon during hiring. Additional details will be provided during the interview process.