The HR Support Services (HRSS) Specialist is an integral part of the O’Reilly Auto Parts HR department. This role acts as the first point of contact for team members needing assistance with HR related issues. The HRSS Specialist effectively communicates with team members by providing accurate and timely responses as well as maintaining a thorough understanding of HR functions. Additionally, this role proactively escalates or redirects questions/issues to the appropriate subject matter expert, as necessary. ESSENTIAL JOB FUNCTIONS Serve as the first line of contact for team members needing assistance with HR related functions such as criminal background checks, employment verification, I-9s, onboarding, payroll, PTO, status changes, and rehire eligibility. Triage and respond to incoming calls and correspondence and proactively escalate issues to a subject matter expert as necessary. Actively listen to team members to gain an understanding of the inquiry, and provide courteous feedback and follow up in a timely manner as needed. Effectively assess team member needs and consistently provide excellent customer service while ensuring timely and accurate responses. Stay up-to-date on HR related procedures to ensure information provided to team members is accurate. Maintain a working knowledge of all essential HR functions. Educate team members on available HR services such as self-service tools and other vendor contact information as necessary. Guide team members through troubleshooting, navigating the Company site, and providing requested information. Utilize a system to document details of inquiries including transaction type, troubleshooting steps, database management, and steps taken to meet the team member’s request. Collaborate with other HR Support Service Specialists to improve customer service. Maintain confidentiality of all HR related information. Assist other HR teams with correspondence needs. Perform all other duties as assigned. SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES Required: High school diploma or equivalent (GED) Ability to actively listen, prioritize, and problem solve Excellent time management skills Excellent word processing and spreadsheet skills Strong interpersonal, written, and verbal communication skills with a focus on customer service Ability to convey a positive and professional image in a variety of situations Strong attention to detail with the ability to multi-task and meet deadlines Desired: 2 years administrative/secretarial experience Previous work experience in a Human Resources department Bilingual O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization. Total Compensation Package: • Competitive Wages & Paid Time Off • Stock Purchase Plan & 401k with Employer Contributions Starting Day One • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) • Team Member Health/Wellbeing Programs • Tuition Educational Assistance Programs • Opportunities for Career Growth O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [email protected] or call (800) 471-7431 option , and provide your requested accommodation, and position details.