PURPOSE STATEMENT: Ensure compliance by supporting the patient’s perspective and ensure patient rights are protected. ESSENTIAL FUNCTIONS: • Review all discharged patient records daily for completeness and to meet regulatory standards. • Perform data abstraction and analysis to meet specific requirements by various payers and regulatory bodies. • Collect and present data in a useful format to drive facility performance improvement initiatives. • Attend performance improvement meetings, participate in projects and provide support in meeting routine regulatory goals. • Assist the department director in routine departmental assignments and assigned tasks. • Collaborate with clinical teams on patient safety and quality of care issues. • Participate in risk management process and quality of care initiatives. • Participate in development quality improvement plans and goals for the facility, and support implementation process to achieve performance goals. • Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority. OTHER FUNCTIONS: • Perform other functions and tasks as assigned. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: • High school diploma or equivalent required. • Bachelor's degree in health services preferred. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.