OPERATIONS SUPERVISOR - Harris Pavilion HPA SFM, LLC LOCATION: Manassas, VA DEPARTMENT: OPERATIONS REPORTS TO: GENERAL MANAGER STATUS: SEASONAL (NON-EXEMPT) ABOUT THE COMPANY: Harris Pavilion is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Manassas, VA. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Harris Pavilion is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. POSITION SUMMARY: The Operations Supervisor for the ice rink is responsible for overseeing daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves managing staff, coordinating events, maintaining equipment, and addressing any issues that arise. PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: • Provide courteous and friendly service to all guests and staff • Supervise and coordinate daily operations of the ice rink, including public skating sessions, ice maintenance, scheduling, and facility management • Ensure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptly • Assist in overseeing the setup and teardown of events, including public skating sessions, and private rentals • Assist in managing inventory of ice rink supplies, including ice maintenance materials, concession items, and equipment • Be responsive to guest concerns and direct to appropriate manager to resolve • Enforce facility policies and procedures • Have general knowledge regarding program options and facility events • Assist other departments as necessary • Monitor ice operations • Respond to all incidents, accidents, injuries, and altercations as needed • Complete and file corresponding paperwork as necessary • Assist with daily maintenance and upkeep of department equipment • Assigning duties to staff during shifts • Inspect equipment and communicate the need for repairs or replacements to management • Ensure health and safety standards are followed • Responsible for opening and closing of facilities • Communicate to management on event setup and breakdown • Complete special projects, daily assignments, and other duties as directed by management MINIMUM QUALIFICATIONS: • Ability to work with a wide variety of ages from preschool through adult • Knowledge of ice maintenance and rink operations is highly desirable • Proven experience in facility management, preferably in an ice arena or similar environment • Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance is necessary • Excellent communication skills, both verbal and written • Ability to maintain focus in a high-volume, fast-paced environment • Must have excellent guest service skills • Must be detail-oriented and have outstanding organizational skills • Ability to multi-task and prioritize • Ability to remain calm and focused in difficult and stressful situations • Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members • Must work well with others • Commitment to the safety and wellbeing of others • Must possess a valid drivers license WORKING CONDITIONS AND PHYSICAL DEMANDS: • Must be able to lift 50 pounds waist high • Work is performed in an outdoor ice rink environment, which includes cold temperatures and varying noise levels • May involve exposure to ice resurfacing equipment and other machinery • Will be required to stand for extended periods of time • Will be required to work indoors and outdoors year-round • Must be able to work independently in a busy environment • Must comply with safety and health code standards • Facility has intermittent noise