>WHAT YOU WILL DO - Operations & Team Supervision: Supervise and guide a large CRM operations team to ensure daily - campaigns are created, verified, and sent on time. Set up simple team workflows and daily quality checks to - prevent errors and manage heavy execution volumes. - Campaign Execution: Oversee and execute manual campaigns across Push, WhatsApp, Email, and RCS - channels. Track daily delivery rates and channel performance to ensure execution runs smoothly. - Working with Business Teams: Act as the main point of contact for all incoming CRM requests from - category and marketing teams. Organize and prioritize incoming requests so the ops team handles highpriority tasks first. - Tool & System Maintenance: Work directly with Product and Engineering teams to report software bugs, - troubleshoot issues, and request system improvements. Help improve internal tools so the team can execute campaigns faster. >WHAT WE ARE LOOKING FOR - Experience: 3+ years in CRM operations, with experience guiding or supervising team members. - Channel Knowledge: Hands-on experience sending campaigns via Push, WhatsApp, Email, and RCS. - Tool Knowledge: Experience using CRM platforms such as CleverTap, MoEngage, WebEngage, Braze, or similar tools. - Team Guidance: Strong ability to assign daily tasks, track execution timelines, and keep the team organized. - Communication: Clear communication skills to handle daily requests from different teams and set clear delivery deadlines.